You can return any product purchased on carouselbrands.com at any time for any reason, within 14 days of your original purchase. The item will have to be unused and original tags must still be on the item. We will gladly provide a full refund to the original form of payment.
All returns require a Return Authorization (RA) number. This is so that we can process your refund/credit in our system when the return is delivered to our warehouse. All unauthorized returns will be the property of carouselbrands.com, and they are not subject to credit or freight reimbursement.
You may receive an RA number by emailing us at email@example.com. A customer service representative will email you a confirmation of the receipt of an RA request and a refund receipt. When you are preparing to ship your item(s) back to us, please include a copy of your Invoice with your RA Number written clearly on the top of the page. All returns should be shipped to our warehouse address, which is as follows:
Best of Chums Int'l Inc. 940A Durfee Ave South El Monte, CA 91733
Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs). Please allow 1-2 billing cycles for the credit to appear on your statement. It usually takes about 1 week to process a return, but it can also take up to 2 - 3 weeks depending on the complexity of the return.
If you have any issues with your order, please contact our customer service team immediately at firstname.lastname@example.org for us to resolve the issue in a timely manner.
Yes, we do. Please make sure that while checking out, you select a USPS shipping method. Any other shipping method is invalid and may result in a cancelled order.
Unfortunately, We do not ship internationally.
You will receive a shipping confirmation email once your item has been shipped from our warehouse. The email will include a tracking number with a link to track your order.
You can contact us through our contact page! We will be happy to assist you.
We accept Visa, MasterCard, Discover, American Express, Paypal and Apple Pay. We do not accept purchase orders, checks, money orders, wire transfers or COD Shipments.
We charge sales tax for all orders shipped within California. For the most updated tax rates, you may visit the California State Board of Equalization website.